Frequently Asked Questions
Everything you need to know about your next fashion statement.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually arriving within 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.
Are your materials sustainably sourced?
At Karla's Neopoints Shop, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester.
Can I track my package in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.
Do you offer gift wrapping services?
Absolutely! You can select our 'Signature Gift Wrap' option at checkout, which includes a premium box and a personalized handwritten note.